Limit further damage
Reasonable immediate measures should reduce further loss while evidence and the original condition are documented where possible.
Claims handling
Good documentation is essential after a liability loss.
Admissions of liability, deadlines, evidence and the distinction between legal liability and policy cover can be decisive.
Avoid premature admissions
A factual claim notification is appropriate; legal admissions of liability should not be made without coordination.
Preserve records
Orders, quotations, invoices, work reports, photographs, technical documents, witnesses and correspondence may be essential.
Liability and cover
Even where legal liability exists, it must separately be established whether the specific claim falls within the agreed insurance cover.